Terms of Use

Effective date: August 29, 2026

Agreement and authority

These Terms of Use are an agreement between you and LineCrew Pro LLC ("LineCrew Pro," "we," "us" or "our"). By creating an account, purchasing a subscription or using the service, you agree to these Terms. If you use LineCrew Pro for a company or other organization, you represent that you have authority to bind that organization, and "Customer" means that organization.

Use of the service

LineCrew Pro is software intended to help powerline contractors manage operational workflows. Subject to these Terms and payment of applicable fees, LineCrew Pro grants Customer a limited, non-exclusive, non-transferable right for its authorized users to access and use the service for Customer’s internal business operations. Users must not bypass security controls, access another company’s information, reverse engineer or disrupt the service, misuse another person’s account, or use the service unlawfully.

Customer responsibility

Customers are responsible for the accuracy of information entered into LineCrew Pro, the users and roles they authorize, required backups or exports within their own procedures, and how they review and use reports or other outputs. LineCrew Pro does not replace required safety procedures, field supervision, utility requirements, contracts, engineering judgment, payroll review, accounting review, legal compliance or other professional obligations.

AI-assisted guidance

LineCrew AI provides app-navigation and workflow guidance for authorized Admins. AI-generated responses may be incomplete or inaccurate and do not replace company policy, safety requirements, contract review, payroll review, utility requirements, engineering judgment or professional advice. Users must verify consequential decisions before acting.

Subscriptions and billing

Paid subscriptions are billed monthly in advance at the price shown at purchase, plus applicable taxes. The selected plan’s active-crew limit, included features and any disclosed trial or overage terms form part of the subscription. By submitting a payment method, Customer authorizes LineCrew Pro and its payment processor to charge recurring subscription fees and applicable taxes.

Subscriptions automatically renew for successive one-month periods until canceled. LineCrew Pro may change plan pricing or features prospectively by providing notice before the change applies to a future renewal. Any upgrade price, proration or other immediate charge is displayed for confirmation before the change is completed.

Cancellation and refunds

Customer may cancel through the available billing-management tools or by contacting support@linecrewpro.com. Cancellation takes effect at the end of the then-current paid billing period, and Customer may continue using the service through that date unless access is suspended for another reason under these Terms.

Payments are non-refundable, and LineCrew Pro does not provide credits or prorated refunds for partially used billing periods, unused accounts, reduced usage or early discontinuation, except when required by applicable law.

Availability and changes

Features may change as LineCrew Pro is developed and improved. We may modify, suspend or discontinue portions of the service when needed for maintenance, security, legal requirements or product development. We do not guarantee uninterrupted or error-free operation, but we will use commercially reasonable efforts to maintain the service.

Accounts and security

Users are responsible for protecting credentials, completing required multi-factor authentication and promptly reporting suspected unauthorized access. Customer is responsible for promptly removing access for people who are no longer authorized. Accounts may be restricted or disabled when necessary to protect the service, Customer, other users or the integrity of the platform.

Customer data and privacy

Customer retains its rights in operational data submitted to the service. Customer grants LineCrew Pro permission to host, process, transmit, back up and display that data as necessary to provide, secure, support and improve the service. Our Privacy Policy explains how we handle personal and operational information.

Intellectual property

LineCrew Pro, its software, branding, website content and related materials are owned by LineCrew Pro LLC or its licensors except where otherwise stated. No ownership rights are transferred to Customer. Feedback may be used to improve the service without restriction or compensation, provided it does not identify Customer or disclose Customer’s confidential operational data publicly.

Third-party services

The service may depend on third-party providers for hosting, authentication, payments, email, AI processing or other functions. Those providers may process information as described in the Privacy Policy, and their availability can affect the service.

Warranty disclaimer

To the fullest extent permitted by law, the service is provided "as is" and "as available." LineCrew Pro disclaims all express, implied and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and any warranty that the service or its outputs will be uninterrupted, error-free or suitable for a particular safety, payroll, accounting, engineering, contractual or regulatory decision.

Limitation of liability

To the fullest extent permitted by law, LineCrew Pro LLC and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, contracts, business opportunities, data or goodwill arising from or related to the service.

To the fullest extent permitted by law, the total aggregate liability of LineCrew Pro LLC arising from or related to the service or these Terms will not exceed the greater of $100 or the subscription fees Customer paid to LineCrew Pro during the 12 months immediately preceding the event giving rise to the claim. These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose.

Suspension and termination

LineCrew Pro may suspend or terminate access for nonpayment, a material breach of these Terms, unlawful use, a security threat or conduct that risks harm to the service or another customer. Customer remains responsible for charges incurred before the effective date of cancellation or termination. Provisions that by their nature should survive will survive, including payment obligations, intellectual-property terms, warranty disclaimers and liability limits.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Texas for disputes arising from or relating to these Terms or the service.

Changes to these Terms

We may update these Terms prospectively. We will post the revised effective date and provide additional notice when required by law or when a material change affects an active subscription. Continued use after the effective date of revised Terms constitutes acceptance of the revised Terms.

Contact

Questions, cancellation requests or legal notices concerning these Terms may be sent to LineCrew Pro LLC at support@linecrewpro.com.