Subscriber Training & Support

Training is included with your LineCrew Pro subscription.

Every active subscriber gets access to a private, role-based Training Center. Videos are not published publicly and access follows each user’s company subscription and LineCrew Pro role.

Training that matches each role

Users see the training they need without exposing higher-level company administration to the wrong roles.

Welcome & Overview

A complete walkthrough of how LineCrew Pro connects safety, timekeeping, production, approvals, storm work, reporting, security and company oversight.

Foreman Training

Expanded JSA, Daily Reports, My Crew setup, Regular and OT time entry, borrowed crew members, installed and retired units, work points, notes, photos and field submission.

General Foreman Training

Dashboard and crew oversight, daily report review, redlines, Timekeeping review, Storm Mode and reports and exports.

Superintendent Training

Job oversight, reporting and production, permissions and advanced operational oversight.

Admin Training

Customers, contracts, price books, jobs, packets, users and roles, employee roster uploads, Timekeeping reports and payroll/billing exports, Daily Reports, redlines, Storm Mode, reporting and the Admin AI Assistant.

Owner Training

Company oversight, Admin management, role control, reporting, company administration, security, backups and recovery.

Timekeeping training

The new Timekeeping workflow has dedicated role-based lessons so field users and office staff learn only the parts they need.

Foreman: My Crew & Daily Time

How to set a normal crew, let that crew auto-load into a Daily Report, enter Regular and OT hours, and temporarily add a lineman from another crew for the day without changing permanent assignment.

Admin: Roster & Payroll Export

How to upload an Excel or CSV employee roster, review company time, filter by date, employee or job, and export records for payroll or billing systems.

Production Run Rate

How crew time feeds production reporting and how LineCrew Pro calculates man-hour run rate while keeping Regular and OT hours separate in the timekeeping record.

Private by design

Training videos are stored privately and are available only after LineCrew Pro verifies the signed-in user, company subscription and role.

Active Subscribers Only

If a company subscription is suspended or cancelled, Training Center access is removed with the rest of subscriber access.

Role-Based Visibility

Foremen see Foreman training. General Foremen, Superintendents, Admins and Owners receive progressively broader training access.

Available Anytime

Training is there as an on-demand help resource. Users can open it from the app dashboard whenever they need a refresher on a workflow.

Support built into the product.

Training handles onboarding and repeat instruction, while LineCrew Pro support covers account and operational issues.

LineCrew AI — Active

The OpenAI-powered, Admin-only assistant understands naturally worded and follow-up questions, explains app features, troubleshoots common issues and guides company workflows without exposing one contractor’s context to another.

Role-Based Video Library

The Training Center keeps Welcome, Foreman, General Foreman, Superintendent, Admin and Owner lessons organized in one private location.

Direct Support

Company leadership can contact LineCrew Pro support when an account, data or operational issue needs escalation.

Already a subscriber?

Use the Subscriber Portal to sign in to the app, open Training, or contact support.

Open Subscriber Portal